Our website uses cookies from us and third parties. These include cookies that are used for the optimal design of the website, tracking, and statistical purposes. Further information can be found in our privacy policy. For all cookies that are not essential for the operation of the website, we need your consent. You can find details about these cookies under "More details." By selecting "Third-party/Other Cookies" and "Save Selection," you give us the necessary consent to use these cookies. Please note that when consenting to third-party cookies, Google Analytics cookies will also be written, and data will be processed by Google LLC. This data is processed by Google for various purposes, such as profiling in the USA, where government authorities may also have access to this data.

We are pleased that you are visiting our website www.EnergyRepServices.com and are interested in our services and our company. The protection of your personal data, such as name, phone number, address, etc., is a significant concern for us. The purpose of this privacy policy is to inform you about the processing of your personal data that we collect when you visit our website. Our data protection practices are in accordance with the legal regulations of the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). The following privacy policy fulfills the information obligations arising from the GDPR, such as in Articles 13 and 14 GDPR.

The data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website. 

Your data is collected in part by you providing it to us. This may include data you provide to us in an email or over the phone.
Other data is automatically collected by our IT systems when you visit the website or after you give consent. This includes technical data (e.g., internet browser, operating system, or time of page access). The collection of this data occurs automatically when you access the website or after you have given consent.
Use of Your Data by Us: Some of the data is collected to ensure the correct functioning of the website. Other data may be used to analyze your user behavior.

You have the right to obtain free information about the use, recipients, and purpose of your stored personal data at any time. You also have the right to request correction or deletion of this data. If you have given consent for data processing, you can withdraw this consent at any time for the future. Additionally, you have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to file a complaint with the relevant supervisory authority. For this purpose and for further questions regarding data protection, you can contact us at the address provided in the imprint.

This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host's servers. This can include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access data, and other data generated through the website. The use of the host is for the purpose of fulfilling contracts with our potential and existing customers (Article 6(1)(b) GDPR) and for the provision of our online offer securely, quickly, and efficiently through a professional provider (Article 6(1)(f) GDPR). Our host will process your data only as far as necessary to fulfill its service obligations and follow our instructions regarding this data.

We use the following hosts:


Contract for data processing. To ensure GDPR-compliant processing, we have signed a data processing agreement with our host.

The website operator takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with legal data protection regulations and this privacy policy. When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains which data we collect and how we use it. It also explains how and for what purpose this happens.

We would like to point out that data transmission over the internet or unencrypted communication via email does not guarantee complete data security during transmission to our IT systems, so we recommend encrypted communication or postal communication for highly confidential information.

The responsible party for data processing on this website is: Neural Step GmbH

Managing Director: Sven Duve
Am Forsthaus 13
90596 Schwanstetten
Germany

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.). 

Unless a more specific retention period is stated within this privacy policy, your personal data will remain with us until the purpose for processing the data is no longer applicable. If you make a legitimate request for deletion or withdraw consent for data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax retention periods); in the latter case, deletion will occur after these reasons no longer apply. 

Neural Step GmbH, represented by its Managing Director: Sven Duve, as the responsible party under data protection law according to Article 37 GDPR in conjunction with Section 38(1) BDSG, is not required to appoint a (company or external) data protection officer. 

Our website integrates tools from companies based in the USA. If these tools are active with your consent, your personal data may be transferred to servers of the respective companies in the USA. Please note that the USA is not a secure third country according to EU data protection laws. US companies are required to hand over personal data to security authorities without you being able to take legal action against it. Therefore, it cannot be excluded that US authorities may process, evaluate, and store your data located on US servers for surveillance purposes. We have no influence on these processing activities. 

Many data processing operations are only possible with your express consent. You can withdraw a consent already given at any time. A simple email to us is sufficient for this. The legality of the data processing carried out until the withdrawal remains unaffected by the withdrawal. 

IF DATA PROCESSING IS BASED ON ARTICLE 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING THAT OVERRIDE YOUR RIGHTS AND FREEDOMS, OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (RIGHT TO OBJECT UNDER ARTICLE 21(1) GDPR).  Right to Object to Direct Marketing IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING AT ANY TIME; THIS ALSO APPLIES TO PROFILING, TO THE EXTENT IT IS RELATED TO SUCH MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (RIGHT TO OBJECT UNDER ARTICLE 21(2) GDPR).

In case of violations of the GDPR, data subjects have the right to file a complaint with a supervisory authority, particularly in the member state of their usual residence, place of work, or place of the alleged violation. The right to complain exists without prejudice to other administrative or judicial remedies. 

You have the right to receive data that we process based on your consent or to fulfill a contract, in a structured, commonly used, and machine-readable format, and to transmit it to another controller. If you request direct transmission of the data to another controller, this will only occur if technically feasible.

For security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the browser's address bar changing from "http://" to "https://" and by the lock symbol in your browser bar. When SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.

You have the right to obtain free information about your stored personal data, its origin, recipients, and the purpose of data processing, and, if necessary, the right to have this data corrected or deleted. For this purpose, as well as for further questions regarding personal data, you can contact us at the address provided in the imprint at any time.

You have the right to request the restriction of processing of your personal data. You can contact us at the address provided in the imprint at any time for this purpose.

THE USE OF CONTACT DETAILS PUBLISHED IN THE IMPRESSUM FOR SENDING UNREQUESTED ADVERTISING AND INFORMATION MATERIAL IS EXPRESSLY OBJECTED TO. THE SITE OPERATOR RESERVES THE RIGHT TO TAKE LEGAL ACTION IN THE CASE OF UNREQUESTED ADVERTISEMENT INFORMATION, SUCH AS SPAM EMAILS.

Our websites use so-called "cookies". Cookies are small text files that do not harm your device. They are either temporarily stored for the duration of a session (session cookies) or permanently (permanent cookies) stored on your device. Session cookies are automatically deleted after your visit. Permanent cookies remain on your device until you delete them or they are automatically deleted by your browser.
Sometimes, third-party cookies may also be stored on your device when you visit our site (third-party cookies). These allow us or you to use specific services from the third-party company (e.g., cookies for processing payment services). Cookies serve various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g., shopping cart functionality or video display). Other cookies are used to evaluate user behavior or display advertisements.
Cookies that are necessary for electronic communication or to provide certain, desired features (functional cookies) or to optimize the website (e.g., cookies for measuring website traffic) are stored based on Article 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies for technically error-free and optimized provision of their services.
If consent has been requested for the storage of cookies (third-party/other cookies), the storage of these cookies is solely based on that consent (Article 6(1)(a) GDPR). This consent can be withdrawn at any time. You can be informed about the use of cookies through a corresponding setting in your browser. You can allow cookies on a case-by-case basis, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If you disable cookies, the functionality of this website may be limited. If third-party cookies or analysis cookies are used, we will inform you separately within this privacy policy and may ask for your consent.

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

• Browser type and browser version
• Used operating system
• Referrer URL
• Hostname of the accessing computer
• Time of server request
• IP address

This data is not merged with other data sources. The collection of this data is based on Article 6(1)(f) GDPR. The website operator has a legitimate interest in ensuring the technical error-free display and optimization of their website – for this, server log files must be collected.

If you contact us via email, phone, or fax, your inquiry, including all personal data resulting from it (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass this data on without your consent.
The processing of this data is based on Article 6(1)(b) GDPR if your request is related to the fulfillment of a contract or necessary for pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of inquiries (Article 6(1)(f) GDPR) or your consent (Article 6(1)(a) GDPR) if requested.
The data you send us via contact inquiries will remain with us until you request deletion, withdraw your consent for storage, or the purpose for storing the data is no longer applicable (e.g., after the processing of your inquiry is completed). Mandatory legal provisions – particularly legal retention periods – remain unaffected.

This website uses the Google Maps service. Provider is Google Ireland Limited (hereafter: Google), Gordon House, Barrow Street, Dublin 4, Ireland, Email: support-de@google.com, Website: http://www.google.com/ . To use the features of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this website has no influence over this data transmission. The use of Google Maps is in the interest of presenting our online offers in an appealing way and finding the locations we have listed on the website easily. This represents a legitimate interest in the sense of Article 6(1)(f) GDPR. If consent is requested, the processing occurs solely based on Article 6(1)(a) GDPR; consent can be withdrawn at any time. Data transmission to the USA is based on the Standard Contractual Clauses of the EU Commission. For details, please refer to this (in English). Further information on how user data is handled can be found in Google's privacy policy: https://policies.google.com/privacy?hl=en.

This website uses web services from Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, Email: support-de@google.com, Website: http://www.google.com/ (hereafter: Google) loaded externally. We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Google. The legal basis for data processing is Article 6(1)(f) GDPR. The legitimate interest is in the error-free functioning of the website. The data will be deleted once the purpose of their collection is fulfilled. This information is generally transmitted to a server of Google in the USA and stored there. The provider of this website has no influence over this data transmission. Data transmission to the USA is based on the Standard Contractual Clauses of the EU Commission. For details, please refer to this (in English). Further information on the handling of user data can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de. You can prevent the collection and processing of your data by Google by disabling the execution of script code in your browser or by installing a script blocker in your browser.

This website loads a web service from Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, Email: support-de@google.com, Website: http://www.google.com/ (hereafter: Google Fonts). We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Google Fonts. The legal basis for data processing is Article 6(1)(f) GDPR. The legitimate interest is in the error-free functioning of the website. The data will be deleted once the purpose of their collection is fulfilled. This information is generally transmitted to a server of Google in the USA and stored there. The provider of this website has no influence over this data transmission. Data transmission to the USA is based on the Standard Contractual Clauses of the EU Commission. For details, please refer to this (in English). Further information on the handling of user data can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de. You can prevent the collection and processing of your data by Google Fonts by disabling the execution of script code in your browser or by installing a script blocker in your browser.

This website loads a web service from Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, Email: support-de@google.com, Website: http://www.google.com/ (hereafter: Google APIs). We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Google APIs. The legal basis for data processing is Article 6(1)(f) GDPR. The legitimate interest is in the error-free functioning of the website. The data will be deleted once the purpose of their collection is fulfilled. This information is generally transmitted to a server of Google in the USA and stored there. The provider of this website has no influence over this data transmission. Data transmission to the USA is based on the Standard Contractual Clauses of the EU Commission. For details, please refer to this (in English). Further information on the handling of user data can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de. You can prevent the collection and processing of your data by Google APIs by disabling the execution of script code in your browser or by installing a script blocker in your browser.

This website loads a web service from Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, Email: support-de@google.com, Website: http://www.google.com/ (hereafter: Gstatic). We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Gstatic. The legal basis for data processing is Article 6(1)(f) GDPR. The legitimate interest is in the error-free functioning of the website. The data will be deleted once the purpose of their collection is fulfilled. This information is generally transmitted to a server of Google in the USA and stored there. The provider of this website has no influence over this data transmission. Data transmission to the USA is based on the Standard Contractual Clauses of the EU Commission. For details, please refer to this (in English). Further information on the handling of user data can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de. You can prevent the collection and processing of your data by Gstatic by disabling the execution of script code in your browser or by installing a script blocker in your browser.

This website loads a web service from Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, Email: support-de@google.com, Website: http://www.google.com/ (hereafter: Google reCaptcha). We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Google reCaptcha. The legal basis for data processing is Article 6(1)(f) GDPR. The legitimate interest is in the error-free functioning of the website. The data will be deleted once the purpose of their collection is fulfilled. This information is generally transmitted to a server of Google in the USA and stored there. The provider of this website has no influence over this data transmission. Details can be found here (in English). Further information on handling the transferred data can be found in Google's reCaptcha privacy policy: https://policies.google.com/privacy. You can prevent the collection and processing of your data by Google reCaptcha by disabling the execution of script code in your browser or by installing a script blocker in your browser.

For user login and authentication, we use Auth0, a service of Okta, Inc.
100 First Street
San Francisco, CA 94105, USA.
Auth0 processes personal data, such as email address and IP address, to enable secure authentication. Further information can be found in Auth0's privacy policy at: https://auth0.com/privacy.

Our application stores data in a PostgreSQL database operated by Vercel as the cloud provider. Vercel Inc.
340 S Lemon Ave #4133
Walnut, CA 91789, USA.
Depending on the service used, personal data may be processed in the USA or other regions. This database stores application data like user profiles and other information necessary for functionality.